AP Check In
Electronic Sign in and Queuing System
Designed for Arcpoint Labs
Organization of customers is without a doubt, is one of the most important ways to improve customer service. With an electronic check in kiosk and automatic queueing system, your office can handle more people and document every step of the way. AP Check In will organize customers by reason for visit and individual needs. Follow up the visit with a star rated customer review.
Organization
AP Check In automatically sorts and organizes customers into a check list shown on all network computers. Organize customers with up to 16 departments and 16 reasons per department. The customer list becomes a checklist for staff.
HIPAA Compliant
AP Check In is one of the only queuing systems on the market that is HIPAA Compliant. Our systems adhere to HIPAA regulations with encryption and industry standard policy & procedures. Our Business Associate Agreement is available for review on our legal page.
Track Wait Times
Do you know exactly what your wait times are? Accurate time stamps provide documentation and statistics to help manage your office. Reports will give traffic volumes by the hour, wait times and overall staff performance
Simple tablet based Kiosk
Our kiosks make the check in process fast and easy. Place the floor standing kiosk close to the entrance and patients will sign in quickly. Checking in at the door moves this procedure away from the reception window and reduces casual conversations until the appropriate time. Gather information such as name, phone number, email and ask basic questions needed for the check in process.
Contactless check in via cell phone
The QR code has brought forth ways to help with social distancing and contactless sign in. Customers can scan the QR code with their cell phone and sign in using the same questions as your kiosk. The QR automatically checks your location to make sure the customer is close to the location. Post the QR code on parking signs, entry ways and doors to expand your waiting area.
Track customer satisfaction
Customer reviews are an important part of managing any customer service organization. Getting direct feedback from the customer helps channel successful strategies and filter out negative experiences. AP Check In has Customer reviews integrated directly into the queuing system.
Dashboard Displays
All the information from the kiosk and mobile app is passed to a simple dashboard. Staff can acknowledge and check out each visitor which gives an accurate timeline of the visit and helps others know who is being helped and who is waiting.
Try our Demo!
Schedule a 15 minute Live Demonstration Call
Take a tour with a live person on the phone. We are happy to give you a personalized, online demonstration. We'll show you all the features and answer any questions you may have. By the end of the short call, we can have you set up for a free, no obligation, 14 day trial of the complete system.
Click Here to schedule a demo call
Business Associate Agreement Included
You are protected from day 1
In compliance with HIPAA Regulations, our system provides you with a BAA from the moment you login. All our systems are encrypted at rest and in motion. We actively track and maintain the policies and procedures required by HIPAA & HITECH
HIPAA Compliant Features
- HIPAA Compliance
- Business Associate Agreement
- Data Encryption at Rest
- Data Encryption in Motion
- Dedicated Databases
- All data stored in USA
- Expiring Passwords
- Role based Security
- Encrypted Daily Backups
- Multi-factor Authentication
- Attempted Login Lockout
- Published HIPAA Policies
Free Training Included
Unlimited Support & Training
We are happy to you get started and get the most from AP Check In. As soon as your system is setup, we can schedule a short training call to walk you and your team through setup and the daily usage of our system. During this call you can ask questions, tailor the system to your business and get a real feel for how it's going to help organize your patients.
Talk with live people for Training & Support
We answer the phone!
We believe in real customer support!
Talk to a human and get your questions answered without delay.